Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Courtney Sparks

Courtney Sparks

November 12, 2024

5  out of  5
rating by Courtney Sparks
"Alicia was super helpful! Simple easy process insuring our new build."
We responded:
"Thank you for the kind review, Courtney! I am happy to hear that Alicia made your insurance process seamless. It’s our goal to provide smooth and helpful service every step of the way. We are here for your future insurance needs! -Ronald"
Profile photo of Jeff Krigbaum

Jeff Krigbaum

November 8, 2024

5  out of  5
rating by Jeff Krigbaum
"I moved over by Red Bay, I wanted to transfer my State Farm to a local Agent. I have nothing but good things to say about the Thorn office. Even when you ask a difficult question, they will do the research and get back to you in a timely manner, which I appreciate. I am 100% satisfied with this business!"
We responded:
"Thank you for kind words, Jeff! I am thrilled to hear that you had such a positive experience with our office. It’s our priority to go above and beyond to make sure you have the answers you need. Your satisfaction is important to us, and we’re grateful for the opportunity to have served you! -Ronald"
Profile photo of Brittany Hill

Brittany Hill

November 7, 2024

5  out of  5
rating by Brittany Hill
"This office is SUPER HELPFUL! Whether it be adding a new car or answering my many questions they always get back with me pretty fast and always help!"
We responded:
"Thank you for the five-star review, Brittany! I am thrilled to hear that you've had an amazing experience with our office. It's our priority to be here for you, whether you're adding a new vehicle or just have questions. We appreciate you taking the time to share your feedback and look forward to helping you anytime you need us! -Ronald"
Profile photo of Rhonda Beam

Rhonda Beam

October 28, 2024

5  out of  5
rating by Rhonda Beam
"Alicia was great! Very helpful and friendly."
We responded:
"Thank you for your kind words, Rhonda! I am so glad to hear that Alicia provided friendly and helpful service. Your satisfaction means a lot to us, and we’re here for you anytime you need assistance! -Ronald"
Profile photo of MARC MCGEE

MARC MCGEE

September 30, 2024

5  out of  5
rating by MARC MCGEE
"VERY HELPFUL!"
We responded:
"Marc, thank you so much for taking the time to leave our office a 5-star review! We strive to provide top-tier service to all of our Good Neighbors. We are always happy to help, feel free to reach out to our team for any assistance! -Ronald "
Profile photo of Kathy Swann

Kathy Swann

September 13, 2024

5  out of  5
rating by Kathy Swann
"Very good service."
We responded:
"Thank you, Kathy, for your review. "
Profile photo of crwfish 77

crwfish 77

April 26, 2024

5  out of  5
rating by crwfish 77
"I had 2 insurance companies covering different things, and when I needed them, State Farm was the one that came through with no fuss. They have helped me and my family through a rough time, and I will always be loyal to them for this."
We responded:
"Thank you for sharing your experience with us! I am happy to hear that State Farm was there for you and your family. Providing reliable support during difficult times is what we strive for, and we are honored to have been able to assist you. If there's anything else we can do to support you and your family further, please don't hesitate to reach out! -Ronald"
Profile photo of Lisa Bohannon

Lisa Bohannon

February 16, 2024

5  out of  5
rating by Lisa Bohannon
"I have been a client with State Farm for many years. Ron, Sandy and everyone have always been so nice and helpful. Lisa Fowler"
We responded:
"Thank you, Lisa for the kind words. "
Profile photo of Jeremy Edgmon

Jeremy Edgmon

February 6, 2023

5  out of  5
rating by Jeremy Edgmon
"Great and helpful folks here!!! Very personable and professional services."
We responded:
"Thank you, Jeremy! We appreciate the kind words. "
Profile photo of Natasha Morales Jimenez

Natasha Morales Jimenez

January 9, 2023

5  out of  5
rating by Natasha Morales Jimenez
"I have been with this company for a long time and they never let me down Sandy and Kloie are the best"
We responded:
"Thank you, Natasha! "
Profile photo of Brenda Mills

Brenda Mills

January 6, 2023

5  out of  5
rating by Brenda Mills
"Always kind, personal service for your insurance needs."
We responded:
"Thank you. "
Profile photo of Andy Roberson

Andy Roberson

December 23, 2022

5  out of  5
rating by Andy Roberson
"A good group of people to do business with that is always there when you need them."
Profile photo of Allison Hill

Allison Hill

December 23, 2022

5  out of  5
rating by Allison Hill
"Our family loves our State Farm Agent. Thank you for everything that you do!"
Profile photo of Tommy Morrow

Tommy Morrow

December 23, 2022

5  out of  5
rating by Tommy Morrow
"My wife and I are long term customers of this State Farm office. Kloie and Sandy have always been great to work with and answer any questions we have. It’s great to have a great insurance agent to stand behind the customer and provide good customer service."
We responded:
"Thank you for the kind words. "
Profile photo of Joan Morrow

Joan Morrow

December 23, 2022

5  out of  5
rating by Joan Morrow
"I have been State Farm customer for over 38 very happy with my insurance Agent. Thank you to Kloie for explaining how the safe driving program works. Kloie and Sandy always a pleasure to work with. Great place to buy all your insurance needs."
Profile photo of Craig

Craig

December 23, 2022

5  out of  5
rating by Craig
"Great place to deal with Sandy is awesome and will get u taken care of!"
We responded:
"Thanks for the good words, Craig. And I agree Sandy is awesome!"
Profile photo of Doyle Stanfield

Doyle Stanfield

December 14, 2022

5  out of  5
rating by Doyle Stanfield
"Ronald and his team have gone above and beyond for me and my family over the last 30 years. Wouldn’t go anywhere else."
We responded:
"Thank you for the kind words. We try really hard to earn them. "
Profile photo of Kevin Miller

Kevin Miller

December 14, 2022

5  out of  5
rating by Kevin Miller
"Very friendly always got the answer to my questions been with them for years would highly recommend everyone to use them"
Profile photo of Terri Thorn

Terri Thorn

December 13, 2022

5  out of  5
rating by Terri Thorn
"Professional, but completely personal hands on service with a smile every time."
Profile photo of Jacqueline Laird

Jacqueline Laird

December 13, 2022

5  out of  5
rating by Jacqueline Laird
"Fast and very friendly service. Have been with Red Bay, AL State Farm for about 17 years and refuse to go anywhere else. They have never failed me. Wonderful staff!"
We responded:
"Thank you Jacqueline! We truly appreciate the opportunity to help and really appreciate our customers. I agree! They are a wonderful staff! Thank you for saying so. "
Profile photo of Deb Harrison

Deb Harrison

November 4, 2022

5  out of  5
rating by Deb Harrison
"Friendly helpful staff, always willing to help."
We responded:
"Thank you. We always want to be here for our customers. "
Profile photo of Rebecca Pilkerton

Rebecca Pilkerton

September 7, 2022

5  out of  5
rating by Rebecca Pilkerton
"Kloie was amazing and did a wonderful job answering my questions!!"
Profile photo of Donald Beard

Donald Beard

December 4, 2020

5  out of  5
rating by Donald Beard
"Sandy is always helpful and professional glad to do business with State Farm"
Profile photo of Brittany Hill

Brittany Hill

July 29, 2020

5  out of  5
rating by Brittany Hill
"Ive been with this firm now for 9-10 years. SANDY is the BEST!"
Profile photo of Rebecca Duke

Rebecca Duke

May 23, 2019

5  out of  5
rating by Rebecca Duke
"Great family and friendly environment wonderful people will help you get what you need and want"